Automated recalls

Managing automatic recalls

Certain recalls generate automatically based on data present in the patient file. Automatic recalls can be removed, or created, upon request.

1. Click the Recalls button on the main toolbar.

2. View automatic recalls generating within the US system, which include:

   Name	Recall date	Trigger	Trigger for removal
   30-day post-fitting	30 days from the invoice date	Hearing aid invoice billed	Manual removal
   HA 4 years old	4 years from the invoice date	Hearing aid invoice billed	Manual removal or new aid invoice billed
   HA Warranty Expiry	Aid warranty expiry date	Aid expiring in the next 30 days	Manual removal
   Loaned aid due	Loaned aid due date	Aid with On loan status	Loaned aid returned or sold
   Not seen in past year	Current date	Patients who have not had an appointment scheduled in over a year	Manual removal or new appointment booked

3. View automatic recalls generating within the Canadian system, which include:

   Name	Recall date	Trigger	Trigger for removal
   VAC 2yr Hearing Assessment	2 years from the invoice date	Hearing aid invoice billed to VAC	Service with code 320625 or 328370 billed
   WSIB Service Block 2 (2016 POC)	90 days from the invoice date	Hearing aid invoice billed to WSIB (on or after August 15, 2016)	Service with code NIHL2L or NIHL2R billed
   WSIB Service Block 1 - old	30 days from the invoice date	Hearing aid invoice billed to WSIB (before August 15, 2016)	Service with code NIHLB1L or NIHLB1R billed
   WSIB Service Block 2 - old	60 days from the invoice date	Hearing aid invoice billed to WSIB (before August 15, 2016)	Service with code NIHLB2L or NIHLB2R billed
   WSIB Annual HA	1 year from the invoice date	Invoice billed to WSIB with any of the following codes present: G441, G443, G526, G530, G527, and/or G434.	Manual removal