Troubleshooting Microsoft Word templates

Created by Lauren I., Modified on Wed, 5 Apr, 2023 at 1:35 PM by Jessica C.

Font shows up wrong

Blueprint OMS can only display fonts that are stored on the server.

Fonts known to show up correctly for static text:

Serifs:

Baskerville Old Face
Bodoni
Book Antiqua
Bookman Old Style
Cambria
Century Schoolbook
Fanwood TT Regular
Garamond
Georgia
Palatino Linotype
Times New Roman

Sans serifs:

Arial
Calibri
Franklin Gothic Book
Gill Sans
Segoe
Tahoma
Trebuchet
Verdana

Fonts known to show up correctly in editable fields:

Arial
Times New Roman

Text in a text box wraps unexpectedly

This could be because the font was changed into a larger one. Extend the width of the text box to account for the horizontal expansion of text due to the font change.

Letter has more pages than expected

Check that there are no blank lines at the end.
Check that you're not using a foreign font.
Check that your pictures don't have alt text except where intended.

Letter is less than one page long; next letter starts on the same page

Add a footer containing a blank line to your letter.

Too much vertical line spacing in a multi-line address

Select the "address" merge field, and then expand the "Paragraph" menu and decrease the spacing before the line and/or after the line.

Address is not fully visible through envelope window

Insert a text box roughly where you want the address block to be.
Right-click on the text box and select More Layout Options.
Change the settings to match the pictures below.

Merge field fails to make image appear

Ensure that you copied the merge field exactly.
Put the placeholder image in a text box.

Can't see how to add alt text to an image in a table

Drag the picture out of the table, add the alt text, and then drag the picture back into the table.